© Wales TG Ltd 2015
Customer Service is
central to what we
deliver
Professional Tourist Guiding qualifications all include Customer Service Training as a key component. Many guides also have ‘WorldHost’ Customer Service qualifications, which was the acclaimed training programme for the London 2012 Olympics. In addition, Wales & West Guided Tours utilises personnel who have undertaken training courses, run by the British Association of Conference Destinations, specifically for the needs of the Conference, Incentive and Event sectors.
Meet & Greet
Services
Services offered at
Airports, Ports and Major
Rail Stations servicing
Wales, South West
England.& Liverpool.
Airports: Birmingham,
Bournemouth, Bristol,
Cardiff, Exeter, Gloucester,
Liverpool, London
Heathrow, Manchester and
Newquay.
Ports: Fishguard,
Holyhead, Liverpool,
Milford Haven, Weymouth
Rail Stations include: Bath
Spa, Bristol Temple
Meads, Cardiff Central,
Chester, Exeter St David’s,
Liverpool Lime Street,
Newport, Plymouth,
Swansea.
Orientation Tours,
Talks & Presentations
When your time at a
destination is limited, one
of best ways of bringing a
place to life is by taking a
short orientation tour or by
arranging a welcome
presentation by a
professional tourist guide.
They can bring the venue
alive and ensure that you
make the most of the
precious time you have
available.
Delegate/Partner
Excursions & Visits
Professional Tourist
Guides are the experts is
putting together excursions
for conference delegates
and/or partner
programmes.
Whether they are
interested in heritage &
culture, or activities &
leisure, we will help
propose visits which will
live long in the memory.
Cruise Excursions
From mainland ports
throughout Wales, South
West England & Liverpool.
Bristol, Cardiff, Dartmouth,
Falmouth, Fishguard,
Fowey, Holyhead,
Ilfracombe, Liverpool,
Lyme Regis,Milford Haven,
Newport, Pembroke Dock,
Plymouth, Portland, Poole,
Swansea & Torquay.
Venue Sourcing
With our thorough
knowledge of destinations,
we can help with
suggestions of venues for
conferences,
accommodation, dining
and activities.
Entertainment
Wales & West Guided
Tours has worked with
many musicians and
activity providers, who can
bring passion and life to
your events.
British Association of
Conference
Destinations
World Class Customer
Service Training
Programmes
